Privacy notice

Phone calls and texts

We do not record phone calls. When you call or text, we use your number and what you tell us to answer you and, if you want us to come out, to book the job.

The request form

When you send a request through this site, we receive the problem you picked, your name and your phone number. The longer form on the contact page also asks for your city, and lets you add a street address and notes. We use these details only to respond to you and book the job.

Your request reaches our team by text message and email, and it is kept in our job records. Along with it we receive the page you sent it from and, if you came from an ad, the ad codes described below.

The chat assistant

The chat on this site is an automated assistant, not a person. It answers common questions about our hours, service area and services. What you type is sent to a service provider that generates the replies, so please don’t type anything private. We don’t keep a copy of the chat. If you leave your name and number in the chat, they are handled the same way as a request form.

How long we keep records

When a request becomes a job, we keep the invoice record for 6 years.

Cookies, analytics and ads

This site uses analytics and advertising cookies. The tools we use are Google Tag Manager, Google Analytics, Microsoft Clarity and Google Ads. They help us see how the site is used and which ads lead to calls and requests. You can block or delete cookies in your browser settings, and the site will still work.

If you arrive from an ad or a tagged link, the site stores the ad click and campaign codes (such as gclid and utm_source) in a first-party cookie called dx_attr for 90 days. It holds no name or contact details. If you then send a request, those codes are sent with it so we know which ad it came from.

Seeing or deleting your information

To ask what information we hold about you, or to have it deleted, call us at 778-794-1234 or email drainxplumbingltd@gmail.com.