Terms of use
These terms cover how you use this website. Any quote or agreement DrainX Plumbing Ltd. gives you for a job comes first: if it says something different from this page, the quote or agreement wins.
Who we are
This site belongs to DrainX Plumbing Ltd., a plumbing company serving Vancouver and the Lower Mainland, out to Langley. You can reach us at 778-794-1234 or drainxplumbingltd@gmail.com.
What this site is for
The site tells you what we do and gives you a way to ask us to call you. What you read here is general information. It is not advice about your own plumbing, and it can’t replace a plumber looking at the problem.
If water is coming into your home, don’t rely on a website. Shut off the water if you can, then call us. If you smell gas, leave the building and call 911 or your gas utility from outside.
Requests and estimates
Sending a request through a form or the chat asks us to contact you. It doesn’t book a job or create a contract, and we may not be able to take every job. A job is agreed once we have talked with you and you have told us to go ahead.
Estimates are free, and you hear the cost before any work starts. Arrival times on this site are averages. They depend on where you are, the roads and how busy we are, so they are not a promise.
A call-out charge applies. We go over it with you on the phone before you book, along with anything else that applies to your job.
Offers
Offers shown on this site have conditions. We go over them with you on the phone before you book, so mention the offer when you call. We may change or end an offer at any time. One we have already agreed with you for a job still stands.
- 5% off for seniors. For customers aged 65 and over. Ask us about it when you call.
Warranty
Our work is covered by warranty. Coverage depends on the service, and we go over it with you when you book.
The chat
The chat on this site is automated. It answers a few common questions and it can get things wrong. Don’t rely on it for anything urgent or for a price. Call or text us for those.
Our words, photos and logo
The text and logo on this site are ours, and so are the photos of our van and our jobs. Where we have no photo of our own yet, the picture is a free stock photo, used under its licence. You are welcome to link to any page. Please don’t copy or reuse the content without asking us first.
Links to other sites
Some pages link to other websites, such as a city’s page on sewer maintenance. We don’t control those sites and aren’t responsible for what is on them.
Mistakes and downtime
We work to keep this site correct and running, but we can’t promise it is free of mistakes or always available. We may change or remove anything on it without notice.
Our responsibility
To the extent the law allows, DrainX Plumbing Ltd. is not liable for loss or damage that comes from using this site or relying on what it says. Nothing on this page limits rights you have under the law that can’t be limited, or what we owe you under an agreement for a job.
Your information
How we handle what you send us is covered in our privacy notice.
Which law applies
These terms are governed by the laws of British Columbia and the laws of Canada that apply there.
Changes to these terms
We may update this page. The date below shows when it last changed.
Last updated